ARIS Managed Services

ARIS Managed Services

Ferrologic is the leading Nordic consulting vendor for ARIS related services. Our ARIS Managed Service (AMS) offering supports the agility you need for to support your continued business process transformation efforts. We offer a comprehensive service portfolio for hosting, operation, administration and maintenance of your ARIS environments.

AMS advantage

Continuous access to ARIS specialists & expert knowledge
Highest quality of service on the market
High security levels (ISO 27001)
Transparent costs

AMS offering

Full stack service offering hosting, operation, administration and maintenance of your ARIS environment.
Our standard service portfolio consists of the following service modules:
• ARIS Technical Application Management (monitoring, maintenance, incident-/problem-mngmt, change requests)
• ARIS Functional Application Management (service requests, access mngmt requests, user/information requests, change requests)
• ARIS Technical Customization Management (monitoring, maintenance, incident-/problem-mngmt, change requests)
• Basic Services (service desk, ticketing processing SLA, on-call duty, weekend maintenance, client ticket process integration)
• Service Management (transition mngmt, service delivery mngmt & coordination, change mngmt, application lifecycle mngmt, escalation mngmt, service reporting)
• Infrastructure Management (data center, infrastructure, monitoring, maintenance, incident-/problem-mngmt, change requests)

AMS pricing

Depends on service modules, ARIS modules, service level (gold/silver/bronze), service times (e.g. 8X5 alt. 24X7) and private cloud infrastructure sizing