Business Process Management (BPM)
Why is the service necessary and for whom is it intended?
Business process management (BPM) is a collection of methods, tools and technologies for designing, setting up, analyzing and monitoring operational business processes. BPM is a process-oriented approach that aims to improve operational processes by combining information technology, business processes and methods for process development and management. BPM is based on cooperation between personnel in business operations and information technologies, and aims to implement effective, changeable and transparent business processes. BPM comprises people, systems, functions, operations, customers, suppliers and partners.
Ferrologic’s business process management service is intended for people in both operations and IT interested in producing new process support, while at the same time recycling existing IT investments, streamlining existing processes through automation and work flows for people and measuring processes that span several systems and operations.
BPM and business process automation
Business process automation aims to streamline business processes at the company or for the company’s customers and suppliers. Processes often span several systems, departments, customers and suppliers. System integration is often part of the solution. Below are some examples of business process automation solutions that Ferrologic has helped customers produce.
- Order to cash process, for example integrating orders and invoice details between group modes and subsidiaries for coordinated credit checks, joint invoicing for the group, etc.
- Data synchronization of main data, for example synchronization of customer and product data between systems in order to automate internal processes as a means to maintain customer and product information.
- Front-to-back office integration, for example integration of CRM and ERP systems
- Supply chain management, for example web-based EDI and AS2-based integration, B2B communication
- Work flows, for example e-invoicing flows from scanning to authorization of invoices in the ERP system
- HR data management, for example updating permissions in the IT system based on role
BPM and SOA
Many companies today want to change their business processes and perhaps introduce new business models. This is a challenge for many IT departments since the systems are entirely adapted to existing business models. Below are some examples of operations-related solutions that Ferrologic has helped customers with to increase IT flexibility.
- SOA, BPM and MDM solution for a group with many companies. A new IT architecture was implemented whereby several system-specific services and operational services were produced. The services were used in new processes that were implemented across the organization. One solution for managing main data ensured that customer data was synchronized between the embedded systems. Everything was implemented in an SOA architecture.
- A financial service provider chose to outsource its IT operations and segments of its application development and management. Business aspects place major demands on quickly being able to offer and implement new service concepts. An SOA architecture was implemented whereby new integrated web services functioned with existing integrations such as file flows.
Business activity monitoring in processes
One way to measure efficiency in operations is to define processes and then measure them. The processes can be implemented in an integration layer as shadow processes on top of the real ones. This makes it relatively easy to measure various key figures for lead times, cycle times, volumes, etc. by reading underlying processes without disturbing them. Below is an example of a solution that Ferrologic helped a customer implement.
- Monitoring the supply chain. Several suppliers delivered components via distribution channels to a central warehouse. The problem was ascertaining how good of a job the suppliers were doing; they needed to be compared to each other in order to give proper feedback. Ferrologic helped set up a solution for monitoring the process on the basis of defined key figures, with built-in alarms when there was deviation from agreed service levels, for example in conjunction with delivery delays.
Process integration in conjunction with acquisitions and mergers
In the event of mergers and acquisitions, it is important that the units can be integrated and that this is accomplished quickly. Integration and the speed of integration affect the scope of potential synergies and to what extent streamlining can be achieved. Below are some examples of operations-related solutions that Ferrologic has helped customers produce.
- System and process integration of external units. This case pertained to acquisition of external units in another country where order and invoicing flows quickly fell into place.
Let our expertise help you accomplish your next project
Ferrologic’s experienced and talented BPM consultants have vast experience from projects for many different customers and industries (banking, energy, telecommunications, transportation, etc.) and from a number of different platforms and technologies.
Regardless of whether you feel like you lack expertise and want us to take on overall responsibility or just want us to bolster your existing team before an upcoming project, we can provide committed consultants to ensure your next project is a success.
Ferrologic can provide BPM expertise within BPM competence centers, architecture, development, testing, support, management and project management, for example.